Shipping Policy

burtsbees ships to addresses in United States. Standard shipping is free for every order with no minimum purchase.

Processing time

We process orders in 1–2 business days. The order cutoff is 5:00 PM Eastern Time; orders after cutoff enter the next business day's processing queue. We do not process orders on weekends or U.S. public holidays. Processing time is the time before handoff to the carrier, not transit time.

Transit and total estimate

Standard transit after dispatch is estimated at 4–6 business days. Together, processing plus transit gives an estimated 5–8 business days from order placement to delivery. These are estimates, not guaranteed arrival dates.

Tracking and delivery issues

We provide a tracking number after shipment. If an order is delayed, lost, damaged in transit, or delivered to the wrong address, contact us so we can investigate and explain the available options. If we cannot ship within the promised time, we will seek your agreement to a delay or offer cancellation and a refund as required.

Contact

burtsbees
2001 HYLAN BOULEVARD, Staten Island, NY 10306, USA
+17183512900
support@burtsbeeslife.com